Use Technology to Better Utilize Your Support Staff

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With the new bar year comes a new installment in our How To Video Library! Lauren Kitchens of BigHand joined us at the CBA on September 10th to tell us all about how to firms can use technology to better utilize their support staff.

BigHand commissioned Altman Weil to survey law firm executives to better understand how they manage their back-office operations today and what their plans are for the near future. The survey showed that while most firms agree that making back-office operations more efficient and cost-effective is a top priority, they don’t have the means to gather or analyze true qualitative data on what their back-office support teams are doing to make informed decisions and implement change successfully.

Join us as we discuss the powerful survey results and share our knowledge and experience working with law firms to uncover the back-office operational blind spot. We’ll help you understand what’s needed to make informed decisions about support ratios and team structures; stay competitive by controlling costs, delivering-quality service and optimizing back-office support; and offer growth opportunities to your administrative staff to enhance employee satisfaction and loyalty.”

Speaker: Lauren Kitchens is a Regional Account Manager at BigHand. She is well-versed in workflow, digital dictation, mobility and document creation software needs. Lauren can help firms review and evaluate their current systems and consult with them on the best solutions based on their specific productivity and ROI goals.

Sponsored By: BigHand

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